Shipping policy

Last updated: July 13, 2026

Current shipping availability: STEPYXIS currently ships only to addresses within the United States.

This Shipping Policy explains how STEPYXIS LLC (“STEPYXIS,” “we,” “us,” or “our”) processes, produces, ships, and delivers orders placed through STEPYXIS.COM.

STEPYXIS operates through a print-on-demand production model. Products are made after an order is placed and may be produced, packaged, and shipped by third-party production and fulfillment partners.

Nothing in this policy excludes or limits any consumer right or remedy that cannot legally be excluded under applicable law.

1. PRINT-ON-DEMAND FULFILLMENT

STEPYXIS products are not generally held as conventional finished inventory. After payment is accepted, order details may be transmitted to an authorized production and fulfillment partner.

Orders may enter production shortly after purchase. Once production has begun, cancellation, product changes, size changes, color changes, quantity changes, and address corrections may no longer be possible.

An order is not canceled or modified unless STEPYXIS confirms the cancellation or modification in writing.

2. PRODUCTION AND PROCESSING TIME

Production time is separate from shipping transit time.

Before shipment, each product must be printed, processed, and prepared by the applicable fulfillment partner. Processing times may vary based on:

  • The product and garment type.
  • The selected size, color, and quantity.
  • The production facility.
  • Order volume and seasonal demand.
  • Quality-control review.
  • Availability of materials.
  • Operational disruptions or events outside our reasonable control.

Any production, shipment, or delivery estimate displayed on the Site, at checkout, or in an order communication is an estimate and not a guaranteed completion or delivery date unless expressly stated otherwise.

If we become unable to ship within a represented time period, we will provide notice and any cancellation, delay-consent, or refund option required by applicable law.

3. SHIPPING DESTINATIONS

STEPYXIS currently ships only to eligible addresses within the United States. Available shipping options are determined by the products ordered, production-partner capabilities, carrier availability, legal restrictions, and the options shown at checkout.

We may be unable to ship certain products to particular United States territories, military addresses, post-office boxes, or other restricted destinations.

If an order cannot be fulfilled or shipped to the address provided, STEPYXIS may:

  • Request an eligible alternative United States address.
  • Use another available fulfillment provider where appropriate.
  • Cancel the affected product or order.
  • Issue a refund for any canceled item to the original payment method.

4. SHIPPING RATES

Applicable shipping charges are displayed at checkout before payment is completed.

Shipping rates may vary based on:

  • The product and quantity ordered.
  • The delivery destination.
  • The production location.
  • The selected or available shipping method.
  • Package size and weight.
  • Carrier rates and applicable surcharges.

Some products or promotions may include free shipping to eligible destinations. Free-shipping eligibility will be stated on the applicable product page, promotion, or checkout screen.

Free shipping does not automatically include expedited delivery, address-correction fees, reshipping fees, or other charges not expressly included in the offer.

5. DELIVERY ESTIMATES

Delivery estimates may include both production time and carrier transit time, depending on how the estimate is displayed.

Estimated delivery dates are not guaranteed. Actual delivery may be affected by:

  • Production requirements.
  • Carrier delays.
  • Weather or natural events.
  • Holiday and peak-season volume.
  • Transportation interruptions.
  • Incorrect or incomplete address information.
  • Failed delivery attempts.
  • Security inspections.
  • Events outside the reasonable control of STEPYXIS or its service providers.

STEPYXIS does not guarantee delivery by a particular date for holidays, events, travel, gifts, or other time-sensitive purposes unless a written guarantee is expressly provided.

6. SHIPPING CARRIERS

The shipping carrier may be selected by the applicable production or fulfillment partner based on the product, production location, destination, shipping method, and available carrier services.

STEPYXIS cannot guarantee that a particular carrier will be used unless that option is expressly offered and confirmed at checkout.

Carrier service levels, delivery practices, tracking frequency, and delivery requirements may vary.

7. SPLIT SHIPMENTS

Products in the same order may be produced by different fulfillment facilities or become ready at different times.

As a result, an order may:

  • Arrive in more than one package.
  • Ship from more than one location.
  • Use more than one carrier.
  • Have multiple tracking numbers.
  • Arrive on different dates.

A partial shipment does not necessarily mean that an item is missing from the order. Customers should review all shipment notifications and tracking information before reporting a missing item.

8. TRACKING INFORMATION

When tracking is available, it will generally be sent to the email address or contact method associated with the order.

Tracking information may take time to update after a shipping label is created. A label-created or ready-to-ship status does not necessarily mean that the carrier has physically scanned or transported the package.

Customers are responsible for monitoring tracking information and promptly responding to carrier notices, delivery attempts, address questions, or collection instructions.

9. SHIPPING ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout.

Please verify:

  • The recipient’s full name.
  • The street address and unit or apartment number.
  • The city and state or territory.
  • The postal or ZIP code.
  • Any telephone number or email address required for delivery.

Contact SUPPORT@STEPYXIS.COM immediately if an address correction is needed. We may attempt to update the address before production or shipment, but correction is not guaranteed.

STEPYXIS is not responsible for loss, delay, failed delivery, return-to-sender processing, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer, except where responsibility cannot legally be excluded.

10. DELIVERY DELAYS

Carrier scans, delivery estimates, and transit events are controlled by independent shipping providers after a package enters their network.

A carrier delay does not automatically make an order eligible for a refund, replacement, or shipping-fee reimbursement.

Where a shipment is materially delayed, STEPYXIS may assist with available tracking information or submit an inquiry to the fulfillment partner or carrier when appropriate.

Any remedy will depend on the circumstances, carrier findings, fulfillment-partner procedures, and applicable law.

11. LOST OR MISSING SHIPMENTS

If a package appears lost in transit or has not arrived, contact:

SUPPORT@STEPYXIS.COM

A missing-shipment claim should be submitted no later than 30 days after the estimated delivery date.

Please include:

  • Your order number.
  • Your full name and order email address.
  • The complete shipping address.
  • The affected item or shipment.
  • Any relevant tracking information.

We may require the customer to:

  • Confirm the shipping address.
  • Allow a reasonable additional delivery period.
  • Check with household members, neighbors, building staff, reception areas, mailrooms, or local delivery offices.
  • Contact the carrier when appropriate.
  • Provide information required for a fulfillment or carrier investigation.

A replacement or refund is not automatic while a package remains within the carrier’s expected delivery process or while an investigation is pending.

If a shipment is confirmed lost, STEPYXIS may provide a replacement, refund, or other remedy based on the circumstances and applicable law.

12. PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it, promptly:

  • Verify the shipping address on the order confirmation.
  • Check all entrances, secure areas, parcel lockers, mailrooms, and reception areas.
  • Ask household members, neighbors, building staff, or property management.
  • Contact the carrier or local delivery office.
  • Allow a short additional period in case the delivery scan was recorded before final placement.

Contact SUPPORT@STEPYXIS.COM if the package remains missing.

A carrier’s delivered status does not automatically qualify an order for a refund or replacement. STEPYXIS will review the tracking record, address information, available evidence, and relevant circumstances.

STEPYXIS is not responsible for theft, loss, misplacement, or damage occurring after confirmed delivery, except where applicable law requires otherwise.

13. FAILED DELIVERY AND RETURN TO SENDER

A shipment may be returned to the sender or fulfillment facility because of:

  • An incorrect or incomplete address.
  • An unclaimed package.
  • Repeated failed delivery attempts.
  • Refusal of delivery.
  • Carrier restrictions.
  • Failure to respond to carrier instructions.

Addresses shown on shipping labels may belong to third-party production or logistics providers and may not be authorized customer-return locations.

If a shipment is returned for a reason attributable to the customer, the customer may be responsible for:

  • Reshipping charges.
  • Address-correction charges.
  • Carrier or handling fees.
  • Return charges.
  • Additional production costs if the original product cannot be recovered or reshipped.

A refund or free replacement is not guaranteed for a refused, unclaimed, undeliverable, or incorrectly addressed shipment.

Do not send a product to an address shown on the package unless STEPYXIS has first provided written return instructions.

14. INTERNATIONAL SHIPPING

International checkout and delivery are not currently available. STEPYXIS currently accepts shipping addresses within the United States only.

If international shipping becomes available in the future, the applicable destinations, rates, and delivery terms will be displayed or disclosed before checkout.

15. DAMAGED PACKAGES OR SHIPPING ERRORS

If an order arrives damaged, defective, misprinted, incomplete, or materially different from the product ordered, contact STEPYXIS within 14 days of the recorded delivery date.

Please retain the product, packaging, shipping label, and all relevant materials until the claim has been reviewed.

Claims should include the order number, a description of the issue, photographs of the entire product, close-up photographs of the problem, and photographs of the packaging or shipping label when relevant.

Eligibility for a replacement, refund, or other remedy is governed by the STEPYXIS Refund Policy and applicable law.

16. ORDER CHANGES AND CANCELLATIONS

Because orders may enter production shortly after purchase, cancellation and change requests must be submitted immediately to SUPPORT@STEPYXIS.COM.

Submitting a request does not guarantee that the order can be canceled or changed.

Once production has begun, STEPYXIS generally cannot guarantee changes to:

  • The product.
  • The size or color.
  • The quantity.
  • The print configuration.
  • The shipping address.
  • The shipping method.

An order remains active unless STEPYXIS confirms a cancellation or change in writing.

17. EVENTS OUTSIDE REASONABLE CONTROL

To the maximum extent permitted by law, STEPYXIS is not responsible for delay or failure caused by events outside its reasonable control, including severe weather, natural disasters, labor disruptions, transportation interruptions, carrier failures, government restrictions, public emergencies, cyber incidents affecting service providers, or production-facility interruptions.

This section does not exclude any obligation or remedy that cannot lawfully be excluded.

18. CONSUMER RIGHTS

This policy applies to the maximum extent permitted by applicable law.

Nothing in this policy excludes, restricts, or modifies any statutory warranty, consumer guarantee, delivery right, refund right, or other remedy that cannot legally be excluded, restricted, or modified.

If a provision of this policy conflicts with mandatory law applicable to an order, that law will control only to the extent of the conflict.

19. POLICY CHANGES

STEPYXIS may update this Shipping Policy to reflect changes in our products, print-on-demand operations, fulfillment partners, carriers, shipping destinations, platform requirements, or applicable law.

The updated version will be posted on this page with a revised “Last updated” date.

The policy in effect when an order is placed will generally apply to that order, except where a change is required by law.

20. CONTACT

For shipping questions or order assistance, contact:

STEPYXIS LLC
Email: SUPPORT@STEPYXIS.COM

Please include your order number and relevant tracking information when contacting us.